Our transparent, proven 6-step healthcare RCM process is designed to integrate seamlessly into your operations and deliver measurable results from day one.
At Valiant Lifecare, we understand that every healthcare provider is unique. That's why we don't offer one-size-fits-all solutions. Our process begins with understanding your specific challenges, volumes, compliance landscape, and growth goals. From there, we design and execute a customized revenue cycle strategy that puts measurable improvements within your grasp.
Transparency isn't just a value we espouse—it's embedded in how we work. You'll see exactly what we're doing at each stage, understand why, and measure the impact. Our methodology reflects 9 years of healthcare RCM expertise and over 200 client relationships across hospitals, health systems, and medical practices.
We conduct a comprehensive audit of your current revenue cycle operations, including coding practices, denial patterns, compliance posture, workflow inefficiencies, and technology infrastructure. This phase typically involves interviews with clinical, billing, and IT staff, plus analysis of your historical claims data and performance metrics.
Timeline: Week 1-2
What You Receive: Comprehensive audit report with findings, gap analysis, and preliminary recommendations.
Based on our audit, we design a customized service plan that addresses your top priorities and aligns with your strategic objectives. We define the scope of services (coding, HIM, denials management, quality audits, etc.), staffing model, staffing levels, integration approach, reporting cadence, and KPI targets. This is a collaborative process where your input shapes the final engagement model.
Timeline: Week 2-3
What You Receive: Detailed service plan, staffing proposal, SLA commitments, technology integration blueprint, and financial projections.
We assemble a dedicated, specialized team matched to your engagement scope. Every team member holds current AHIMA or AAPC certification and brings deep experience in your service lines (inpatient, outpatient, surgical, behavioral health, etc.) and payer mix (Medicare, Medicaid, commercial, workers' compensation). We establish clear reporting lines, assign account leadership, and conduct internal training on your workflows.
Timeline: Week 3-4
What You Receive: Team roster with credentials, biographies, contact information, and dedicated account manager assigned to your engagement.
We integrate seamlessly with your EHR, practice management system, billing platform, and internal workflows. Our technical team establishes HIPAA-compliant data connections, configures access controls, sets up secure communication channels, and trains your staff on new processes. Critically, we run in parallel with your current operations—processing claims alongside your team—before we fully take over, ensuring zero disruption and building confidence.
Timeline: Week 4-6 (Parallel Running)
What You Receive: System access credentials, integration testing results, staff training documentation, and parallel run performance metrics.
Once integration is confirmed, we execute the full scope of services with discipline and precision. Our team processes claims, manages denials, conducts quality audits, and monitors performance against KPIs. You'll have access to real-time dashboards updated daily, showing claim volume, accuracy rates, denial trends, days in A/R, and compliance metrics. We proactively flag issues and escalate them to leadership for resolution before they impact revenue.
Timeline: Ongoing (Weeks 7+)
What You Receive: Daily claim processing, real-time performance dashboards, weekly email briefs, and proactive issue escalation with resolution plans.
Revenue cycle optimization never ends. Every month, we review detailed performance reports with your finance and operations teams, analyzing what's working and where we can improve. Quarterly, we hold strategic planning sessions with clinical and executive leadership to discuss trends, benchmark against industry standards, identify emerging issues, and adjust our approach. This continuous feedback loop ensures your engagement evolves with your organization's needs.
Timeline: Monthly + Quarterly Sessions (Ongoing)
What You Receive: Monthly performance reports, quarterly strategy sessions with leadership, benchmarking analysis, and continuous process improvement recommendations.
We don't hide behind black-box processes or vague metrics. Every step is documented, every decision explained, and every result measured. You can see exactly what we're doing and why we're doing it.
We don't impose a standard methodology. Our Discovery phase ensures your engagement is designed around your unique challenges, volumes, workflows, and compliance landscape.
You don't have to wait for monthly reports. Real-time dashboards show claim volume, accuracy, denials, compliance metrics, and more—updated daily and accessible 24/7.
Our engagement doesn't plateau after onboarding. Monthly reviews and quarterly strategy sessions ensure we're always looking for ways to improve your revenue cycle performance.
We integrate seamlessly with the systems you already use. Our technical team has proven expertise connecting to major EHR platforms, practice management systems, and billing tools.
During your Discovery phase, our technical architects assess your system infrastructure and design an integration approach that maximizes efficiency while maintaining HIPAA compliance and data security.
Our standard onboarding completes in 2-4 weeks depending on your EHR complexity, volume, and staff availability. We establish parallel operations during this period to ensure zero disruption to your current billing and coding operations.
We integrate with all major EHR and practice management systems including Epic, Cerner, Athena, eClinicalWorks, Medidata, NextGen, Greenway, and custom legacy systems. Our integration specialists assess your setup during Discovery and design HIPAA-compliant data flows.
Yes. Every client receives a real-time performance dashboard with metrics on coding accuracy, claim denials, days in A/R, compliance audits, and more. You can monitor progress daily or request weekly performance briefs from your dedicated account team.
We believe healthcare providers deserve clarity on how their revenue cycle is being managed. Every step of our 6-step process includes defined milestones, deliverables, timelines, and measurable KPIs. Monthly reviews and quarterly strategy sessions ensure alignment between our team and yours.
Let's start with a Discovery consultation. We'll audit your current operations and show you exactly where improvements are possible.
Schedule Your Discovery CallImprove Your Operational Outcomes. Connect with us today for a no-charge in-depth Consultation before we begin optimizing your operations.
