Valiant Lifecare Medical Solutions (VLMS) is committed to making our digital experience accessible to people of all abilities. We design, build, and continuously improve valiantlifecare.com so that everyone — including people using assistive technologies — can access our information and services.
We believe healthcare support should be usable by everyone, and that commitment extends to how we publish information online. We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our target standard and the principles of the Americans with Disabilities Act (ADA) in our public-facing content.
This website is designed to substantially conform to WCAG 2.1 Level AA. "Substantially conforms" means that some parts of the content may not yet fully conform to the accessibility standard, and we are actively working to remediate any gaps identified through audits and user feedback.
Accessibility is an ongoing effort. We run automated accessibility checks as part of our release pipeline, commission periodic manual audits by third-party specialists, and review content for plain-language clarity. Where we identify barriers, we track them to remediation in a documented backlog.
Despite our best efforts, some content may not yet be fully accessible — for example, legacy PDF documents and embedded third-party media. We are working to remediate these items and will provide accessible alternatives on request.
If you encounter a barrier on our website or need an alternative format for any content, please let us know so we can help and prioritize a fix. Contact our Accessibility Lead at accessibility@valiantlifecare.com or through our contact page. We aim to acknowledge all accessibility requests within two business days.
If you are not satisfied with our response, you may file a complaint with the appropriate regulatory authority in your jurisdiction, including the U.S. Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).