Launch a fully compliant, high-performance offshore capability center in 90 days — combining domain-trained healthcare teams with technology-driven workflows.
A GCC isn't a vendor relationship — it's your own offshore team, your processes, your data, and your culture.
| Attribute | Traditional BPO / Outsourcing | Valiant GCC Model |
|---|---|---|
| Operational control | Vendor manages, you observe | ✓ You own the team and processes |
| Data ownership & visibility | Shared or opaque | ✓ 100% yours — real-time dashboards |
| Talent & culture alignment | Vendor staff, pooled resources | ✓ Dedicated VLMS-trained specialists |
| Cost trajectory | Increases with scale and renewals | ✓ Decreases as GCC matures |
| HIPAA & compliance | Shared responsibility | ✓ HIPAA-native infrastructure built-in |
| Technology and automation | Vendor-controlled tools, limited access | ✓ Smart workflows embedded from Day 1 |
| Scalability | Constrained by vendor capacity | ✓ Scale at your pace, your terms |
| Long-term ROI | Recurring costs, no equity | ✓ Built asset — lasting cost advantage |
All engagement models — Managed Services, BOT, or Fully Owned GCC — evolve toward full GCC ownership.
India's combination of talent depth, cost advantage, and time-zone alignment with US healthcare cycles makes it the clear choice for GCC operations.
We combine smart automation with domain-trained healthcare teams to create a high-efficiency, continuously improving operating model.
Automation handles volume. Teams handle judgment. Together, they outperform both.
Valiant brings live operating experience across six core healthcare operational verticals — ready to deploy in your GCC from Day 1.
End-to-end RCM — charge capture, claim submission, denials management, and AR recovery. Proven workflows refined across hundreds of provider clients.
CPC/CCS-certified coders for inpatient, outpatient, and specialty coding. HCC capture, chart reviews, and coding audits with full regulatory alignment.
Prospective, concurrent, and retrospective RAF reviews. HCC gap identification and member-level risk optimisation for Medicare Advantage and commercial plans.
Primary source verification, CAQH management, payer enrollment, and re-credentialing workflows — keeping providers compliant and in-network without delays.
HEDIS and risk-adjustment abstraction, clinical data retrieval, and quality measure reporting. Accurate, audit-ready outputs delivered at scale.
Workflow tooling, analytics dashboards, RPA-assisted processes, and integration with your existing EHR/PM/billing platforms — from Day 1.
A proven launch playbook built across multiple GCC deployments. We handle everything so your team stays focused on care.
Operational assessment, process mapping, and GCC feasibility scoping
Indian entity setup, SOC/SEZ registration, IP and data agreements
HIPAA-compliant workspace, secure IT build-out, VPN and access controls
Domain-specific recruitment, skills testing, compliance training and onboarding
Knowledge transfer, parallel running, automation deployment and live dashboards
Tech SetupPerformance analytics, headcount growth, workflow refinement and continuous improvement
Smart AnalyticsWe don't consult on GCCs. We build and run them — with the domain depth that comes from operating healthcare workflows ourselves.
We operate exclusively in healthcare — no generic BPO overlap. Every hire, tool, and process is built for clinical and revenue cycle work.
We run the same operations you'll be building — giving us real-time insight into what works, what breaks, and how to optimise faster.
Security architecture built from the ground up for PHI — not retrofitted. BAAs, data residency controls, and audit trails included.
Multi-stage domain testing ensures every hire meets clinical and compliance standards before touching a single record.
Six-phase launch playbook refined across multiple GCC deployments — minimising disruption while achieving operational readiness in 90 days.
We stay engaged beyond launch — managing performance, scaling the team, and evolving our tooling as your GCC matures.
Start where your organisation is ready. Every model is designed to evolve toward full GCC ownership at the pace that works for you.
We operate. You benefit.
We build it. You own it.
Your entity. Your team. Your GCC.
All models evolve toward full GCC ownership — we work with you at every stage of that journey.
For a 100-person healthcare operations team, the numbers are clear — and the savings compound every year the GCC operates.
Every GCC engagement begins with a fully loaded cost model — covering hiring, infrastructure, compliance, management overhead, and technology tooling. No hidden costs. No surprises.
This transparency is how we build CFO-level trust from Day 1.
Includes fully loaded GCC cost: hiring, infrastructure, compliance, management, and technology operations. 3-year savings exceed $8M as the GCC reaches full maturity.
Compliance isn't a checkbox at Valiant — it's the operational foundation on which every GCC is built.
BAA-covered, PHI-isolated environments with end-to-end encryption and access logging from day one.
ISO 27001-aligned controls, SOC 2 readiness, role-based access management, and zero-trust architecture.
CMS, OIG, NCQA and state-level compliance baked into hiring requirements, training curricula, and QA processes.
Real-time QA dashboards, automated error flagging, and documentation trails that satisfy any payer or regulator audit.
"Partnering with Valiant to build our India GCC was the single highest-impact operational decision we made in three years. Within six months of launch, our coding accuracy improved to 97.8% and our cost-per-claim dropped by 58%. More importantly, we now own the operation — not just a service contract."
Traditional outsourcing means paying a vendor to run a process on their infrastructure, with their staff, under their management. A GCC is your own offshore entity — your team, your processes, your systems. You build equity in the operation instead of paying perpetually for a service. With Valiant's BOT model, we build and hand it over, so you get the speed of outsourcing and the long-term value of ownership.
Our six-phase playbook gets your GCC from discovery to live operations in 90 days for a managed services start, or 90–120 days for a BOT or fully owned entity. This includes legal entity formation, infrastructure setup, hiring, compliance configuration, knowledge transfer, and go-live. We've refined this timeline across multiple healthcare GCC deployments.
HIPAA compliance in our India GCCs is built into the infrastructure — not retrofitted. This includes BAA execution, PHI-isolated secure workspaces, end-to-end encrypted data pipelines, VPN-only system access, zero-trust network architecture, role-based access controls, comprehensive audit logging, and ongoing compliance training for all staff. We operate under the same HIPAA obligations as a US entity and have a dedicated compliance officer for all GCC operations.
GCCs can start as small as 10–15 dedicated staff, making them accessible to mid-size healthcare organisations, not just large health systems. The managed services model is ideal for organisations wanting to start smaller and scale. Our BOT and fully owned models are typically best suited to organisations planning for 50+ person operations within 18 months.
Yes. Valiant has integration experience with the major EHR platforms (Epic, Cerner/Oracle Health, eClinicalWorks, Athenahealth) and PM/billing systems. During the infrastructure phase we work with your IT team to configure secure remote access, VPN tunnelling, and data pipeline architecture that connects your India GCC seamlessly to your US systems — with full audit trails on all data access.
Improve Your Operational Outcomes. Connect with us today for a no-charge in-depth Consultation before we begin optimizing your operations.
In one call, we'll map your current operations and identify your highest-impact GCC opportunity. No commitment. Just clarity.
